Frequently Asked Questions
• What handsets are supported?
• Are the games fair?
• What happens if I get disconnected?
• Is my money safe?
• How long does it take to withdraw funds?
• How to withdraw funds
• What is the minimum amount I can withdraw?
• What is the maximum amount I can withdraw per day?
• Is there a charge for making a withdrawal?
• How long will it take for my money to reach me?
• How do withdrawals show on my bank statement?
• Can I withdraw via cheque?
All of our games on Small Screen Casinos work on the following Smartphone platforms: Android, iOS & Blackberry
All of the games on Small Screen Casinos are regulated by the Alderney Gambling Control Commission who ensures that the games we offer are fair.
If, for whatever reason, you were disconnected from a Small Screen Casinos game on the handset, don't worry, the game will have continued and any winnings will have been credited to your account automatically. If you have been disconnected because of an interrupted session with a phone call or loss of signal, the best thing to do is log back in to see if you can continue the game. If the game has already completed, check your account history to see if you won. If you have any question you can always call our dedicated customer services team who will be happy to help you with any other query.
Yes. All of your customers' deposits are held in a separate client account. So their money is always protected, separate and safe.
It's easy to send funds back to you. Just follow the steps below and the money will be back with you within 5 working days.
How to withdraw funds, firstly make sure you are logged into any of the games using your unique PIN.
1. Go to the cashier and click on Withdraw Funds
2. Enter the amount you wish to withdraw
3. Click on the Withdraw Funds button
We can arrange for your funds to be paid back to the bank account of your choice.
Please contact our customer services team who will be happy to assist.
To minimise the risk of card fraud, we may request documentary proof from you before a bank transfer can be processed.
The minimum withdrawal is £10 or currency equivalent.
We place no restriction on the amount you can withdraw per day. However your bank/card provider may have restrictions.
There is no charge for withdrawals but withdrawals by bank transfer to banks located outside the UK or in a foreign currency will incur a fee of the currency equivalent of £27.00, which will be deducted from the amount withdrawn. In some cases your own bank may levy an additional charge for processing a bank transfer receipt.
The normal banking timescale for bank transfers is 3 to 5 working days.
Funds you withdraw from your account will have the reference "Small Screen Casinos" on your bank statement.
Unfortunately you aren't able to withdraw your balance by cheque.